IPC Class 2 or 3? The customer should be the only standard
Wednesday, August 18, 2021 - 11:16
Board quality control is a world in which an incredible number of abbreviations appear. There are standards and certifications such as IPC 1, IPC 2, IPC 3, ISO 9000, ISO 14001, CMI 700 and CMI 900 devices, CoC reports, RoHS, and UL certification. Nevertheless, a human is still the decisive variable in the whole process. Ordinary interpersonal communication that solves possible problems and shortcomings. And, at the same time, the error of the human factor, which is by far the most common cause of possible complications.
Jaroslava Sedláčková from Gatema PCB, who has been dealing with the quality of the output of manufactured printed circuit boards for twelve years and is also in charge of communication with customers in the event of any complaints, also knows this well. “Every customer is different. Some are accommodating, others are negative. For some, it is enough that the board meets one of the standards, others insist on a number of details. For us, the only real standard is the customer, or rather his satisfaction”, she says at the beginning of the interview.